WARRANTY

Congratulations on purchasing a Signature product

WARRANTY OVERVIEW

Signature is owned and run by people who use the products we make. Everything we produce is made to the highest quality standards and is thoroughly tested before being added to our product range. However, having spent the last few decades working in this industry, we know that there is not only always room for improvement, but also (unfortunately) room for error. In addition, the nature of the activities inherent in the sports that our products are used for, means that the products are sometimes used in unconventional ways (which may be quite exciting & cool), but which we could not have anticipated.

In light of these realities; our Warranty Policy provides both protection to you, our valued Customer & partner in fun, but also to the Manufacturer. Our Warranty Terms are explained in detail below:

LIMITED WARRANTY TERMS

  • We stand behind Signature that our products are free of any manufacturing defects or damage caused by workmanship or materials, for the duration of:   30 Days after purchase date.  
  • Purchaser understands that Signature products are produced out of fragile, carbon, epoxy or composites that are created specifically for performance use.
  • Once product enters the water there is no guaranteed warranty and Signature will have final say as to any warranty claims.
  • If upon purchasing you notice anything that you are not satisfied about please return to dealer immediately before use.
  • The warranty is only valid to the Initial purchaser of the board from the original dealer or retailer.
  • This warranty commitment does not cover any other claim conditions such as:
  • 1) Damage or defects caused by impact with any object or person.
  • 2) Damage or defects caused by, collisions, abuse, misuse or accidental damage.
  • 3) Damage or defects caused by transport, loading, unloading, dropping, out of water handling or similar.
  • 4) Damage or defects caused by non recreational use, rental centres and lessons
  • 5) Damage or defects caused by exposure to excessive sunlight (even 15 minutes in direct sunlight  can cause de-lamination) ,  temperatures over 40 and under 0 degrees Celsius. Most products are epoxy or carbon and need to be kept out of cars and direct sunlight. Recommended use a reflective bag with e Zippers slightly open for added “breathing”.
  • 6) Damage or defects caused by nature, such as earthquake, fires etc.
  • 7) Damage or defects caused by alterations or modifications.
  • 8) Damage or defects caused by repairs.
  • 9) Damage or defects caused by usage of the board after a claim is reported.
  • 10) Damage or defects caused by storage of the board in closed, damp conditions (example: a wet boardbag)
  • 11) Damage or defects caused by wear and tear.
  • 12) Damage caused from taking surfboard from hot temperature into cooler waters.
  • 13) Damage caused from riding skateboards is rain or snow.
  • 14) Damage caused by negligence.
  • 15) Damage to Foil masts  – Suggested maximum weight for foils is 90kg / 198Lbs – riders of greater weight do so on own accord.
  • 16) Damage to foils and parts from launching / exiting the water. This is where most damage can incur, so be sure to exercise correct procedures.
  • 17) Damage to foils from incorrect set up- please see videos HOW-TO assemble.
  • 18) Damage to foils or parts from  from use in reefs areas – please be aware that carbon/ epoxy products could be damaged if it comes into contact with a reef or rocky area.
  • 19) Surf damage is not considered a manufacturing defect. At all costs avoid bailing your board  in front of waves or sets as this is where foils will take the most abuse and is not covered under  warranty policy.
  • 20) Repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping
  • Keep skateboard away from dust, water and snow.
  • If you believe your product has defects related to manufacturing faults, please fill in the original Limited Warranty Form, and return it to your dealer within 7 days from the date of which the defect or damage is discovered.
  • Your product must be returned to the shop where it was purchased for immediate inspection.
  • Make sure all the details and questions in the Warranty Form are filled in complete and correctly and that the dealer has filled in the dealer section.
  • Make sure that the original proof of purchase is attached that indicates the original purchase date. If the original purchase date cannot be provided the product will not be under warranty.
  • Make sure that the photographs clearly show the defects,  and the full size of the product
  • All incomplete warranty claims cannot and will not be processed.
  • Signature and manufacturers stand behind their product but will have final say as to the warranty claim. 

    Please see our HOW TO video page for basic instructions to assist if you are new to the sport.

    Thanks for the support and we hope this info helps you out – most of all get out there and enjoy the ride.

Team Signature

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