WARRANTY

Congratulations on purchasing a Signature product

WARRANTY OVERVIEW

Signature is owned and run by people who use the products we make. Everything we produce is made to the highest quality standards and is thoroughly tested before being added to our product range. However, having spent the last few decades working in this industry, we know that there is not only always room for improvement, but also (unfortunately) room for error. In addition, the nature of the activities inherent in the sports that our products are used for, means that the products are sometimes used in unconventional ways (which may be quite exciting & cool), but which we could not have anticipated.

In light of these realities; our Warranty Policy provides both protection to you, our valued Customer & partner in fun, but also to the Manufacturer. Our Warranty Terms are explained in detail below:

LIMITED WARRANTY TERMS

  • We stand behind Signature that our products are free of any defects or damage caused by workmanship or materials, for the duration of: Boards = 7 Days after purchase date.  
  • If upon purchasing you notice anything that you are not satisfied about please return to dealer immediately before use.
  • The warranty is only valid to the Initial purchaser of the board from the original dealer or retailer.
  • This warranty commitment does not cover any other claim conditions such as:
  • 1) Damage or defects caused by impact with any object or person.
  • 2) Damage or defects caused by, collisions, abuse, misuse or accidental damage.
  • 3) Damage or defects caused by transport, loading, unloading, dropping, out of water handling or similar.
  • 4) Damage or defects caused by non recreational use, rental centres and lessons
  • 5) Damage or defects caused by exposure to temperatures over 40 and under 0 degrees Celsius.
  • 6) Damage or defects caused by nature, such as earthquake, fires etc.
  • 7) Damage or defects caused by alterations or modifications.
  • 8) Damage or defects caused by repairs.
  • 9) Damage or defects caused by usage of the board after a claim is reported.
  • 10) Damage or defects caused by storage of the board in closed, damp conditions (example: a wet boardbag)
  • 11) Damage or defects caused by wear and tear.
  • 12) Damage caused from taking surfboard from hot temperature into cooler waters.
  • 13) Damage caused from riding skateboards is rain or snow.
  • 14) Damage caused by negligence.
  • Keep skateboard away from dust, water and snow.
  • If you believe your product has defects related to manufacturing faults, please fill in the original Limited Warranty Form, and return it to your dealer within 7 days from the date of which the defect or damage is discovered.
  • Your product must be returned to the shop where it was purchased for immediate inspection.
  • Make sure all the details and questions in the Warranty Form are filled in complete and correctly and that the dealer has filled in the dealer section.
  • Make sure that the original proof of purchase is attached that indicates the original purchase date. If the original purchase date cannot be provided the product will not be under warrantee.
  • Make sure that the photographs clearly show the defects,  and the full size of the product
  • All incomplete warranty claims cannot and will not be processed.

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